Vacation rental properties on Expedia TAAP come from two sources: Expedia and Vrbo/HomeAway.
- Expedia: This is also where traditional accommodations (such as hotels) are sourced from on Expedia TAAP. The support model remains the same and these vacation rental bookings can be managed directly with Expedia TAAP.
- Vrbo/HomeAway: This is another Expedia Group brand that offers over 2 million vacation rental properties. Some of these Vrbo properties are made available via Expedia TAAP but due to technical limitations, if you need to cancel the booking you'll need to use the Virtual Agent or manage it directly with Vrbo.
This article teaches you how to manage an existing vacation rental property booking which has been sourced from Vrbo. You can identify properties that have been sourced from Vrbo as the Reservation ID starts with HA (example below). To learn how to identify Vrbo properties before placing the booking, please read the Booking a vacation rental guide.
Tip: if you simply want to cancel your VRBO booking, we recommend using the Virtual Agent in Expedia TAAP as this will be the quickest and easiest option. The Virtual Agent is currently available in English in the United States, United Kingdom, Ireland, Canada, Netherlands, Belgium, Singapore, Philippines, Australia, and New Zealand. If you are located outside of these countries or if you want to modify a VRBO booking, please follow the steps below:
Go to Vrbo.com and choose "Traveler Login"
Log in to VrboEnter your Expedia TAAP email address. Then input your First Name, Last Name, and Expedia TAAP password. Then click "Sign Up" which will link your Vrbo and TAAP accounts.
Go to "My Trips"
Choose the booking you want to manage
A) Contact the property manager, B) Request to modify the booking, or C) Request to cancel
You can send a message to the property manager at any time. If you prefer to call the property manager and their phone number is made available, please keep the potential time difference in mind.
6. Need additional support?
If you need extra help, you can visit the Vrbo Help Center. Vrbo offers 24/7 support via 3 channels (highlighted in the screenshot below):
- A) Help articles: You can search for anything in the Search Bar
- B) Vrbo Support Virtual Agent: Click "Traveler Chat"
- C) Call Vrbo support: Click "Contact Us" and follow the prompts (screenshots below)
This is what the Vrbo chat looks like when you click 'traveler chat':
Calling Vrbo - after selecting Contact Us, simply select your issue type and this will bring up the option to either Call or Chat with Vrbo. Easy!