Before we begin, please be reminded that property bookings on Expedia TAAP are instantly confirmed. There is no need to re-confirm the reservation with Agent Support or the property.
That said, we know that you may want to contact the property to ask questions, such as what times is the pool open, or to follow up on a special request you made.
- This feature can only be used to communicate with hotels, not vacation rentals.
- Any requests which will impact the financials on a booking, such as a room upgrade or a change in check-in/check-out dates, should be managed via the Servicing booking options or Agent Support.
Here's how to use our chat interface to quickly contact a property:
Go to “Trips”
Select the hotel you want to contact!
This will open the Virtual Agent app. Once all options are displayed, select 'View amenities' followed by 'Do something else'.
Message the hotel
Select the option 'Message hotel', type your message and press send.
Once the property responds, we'll notify you via email. The email is sent to the account holder's email address.
Reply to the hotel
After receiving the email notification, you can reply to the email or use the reply button within the email. This will open the Virtual Agent chat in Expedia TAAP. If you reply to the email directly, your response will still be tracked in the Virtual Agent chat.
If you want to access your conversations, open the Virtual Agent and click on 'Conversations'.
Click the hotel name for the chat you want to view. In this chat, you will find your entire communication with the hotel.