|Making Bookings||Managing Bookings||Marketing Fee Payments||Account Management Support||Agent Support|
What are 'package rates'?
'Package rates' offer an average 20% discount on properties. These rates are only be offered when a transportation component (e.g. flight or car) is also booked for the same traveler as part of the same trip. For more details, check out the Searching for 'package rates' guide.
What is the maximum number of travelers in a single itinerary?
- The maximum is usually up to 8 rooms. This may differ as individual properties may have different policies with different thresholds.
- Bookings for 9+ rooms can be booked using a third-party called Hotel Planner.
- You can learn more about booking a standalone hotel here and standalone vacation rental here.
- The maximum is up to 6 travelers with 3 hotel rooms.
- Flight reservations with children must be booked with an adult.
- You can learn more about booking a 'bundled package' here.
Can I make group bookings?
Yes, but group bookings (for 9+ rooms) cannot be made directly on Expedia TAAP. Instead, they can be booked using a third-party called Hotel Planner. Compensation earned will be attached to your account and bookings are managed directly with them.
I'm having trouble completing a booking, what should I do?
If you're having trouble making a booking, please reach out to your Account Management Support Team. Please be prepared to give them your agency’s Tracking Code to assist in identifying the booking, which is found at the top-right of your TAAP homepage screen (as shown in the screenshot below).
Are traveler reviews authentic?
Yes, in order for a traveler to post a review on Expedia, they must include the itinerary number for their booking. That means we only publish reviews from travelers that have been in that property. We can therefore ensure the authenticity of these customer traveler reviews.
How do I modify or cancel my bookings?
Many Expedia TAAP bookings can be managed easily online. Our step-by-step guides on managing bookings will tell you everything you need to know!
Marketing Fee Payments
What are 'marketing fees'?
‘Marketing fees’ are payments made by Expedia Partner Solutions to Expedia TAAP agents for bookings made on the Expedia TAAP website. 'Marketing fees' may also be referred to as your earnings or compensation for the bookings you make. Please check your Expedia Travel Agency Affiliation Agreement for further details and terms & conditions.
When does Expedia TAAP pay 'marketing fees' to travel agencies?
‘Marketing fees’ are paid to travel agencies by one of our payment providers on a monthly basis. and usually show up in your account following the traveler’s stay.
Will 'marketing fees' show up on the end traveler's travel vouchers?
No, Marketing Fees will not be shown on vouchers, so the traveler will not be able to see the compensation amount. You can learn more about sending a travel voucher here.
Is it possible to know how much I’ll earn in ‘marketing fees’ at the time of booking?
When booking a property, you're able to view the estimated owed ‘marketing fees’ by looking for the ‘dynamic compensation’ tier symbol. To learn more read the Leveraging dynamic compensation guide.
Why does the ‘compensation report’ show ‘withheld’ status on the payment?
Bookings in the ‘compensation report’ will show as a ‘withheld’ status if an IRS tax form has not yet been submitted for the account. We will begin to reconcile bookings after the form is submitted and accepted. You can learn more about the compensation report here and submitting your tax form here.
I can’t find my booking in the 'compensation report', what do I do?
Please send a written request to your local Account Management Support team. They will evaluate your situation and then respond to your request.
Account Management Support
We can help with signups, logins, 'marketing fee' and other program related inquiries.
Who can I reach out to for support?
We have multiple teams that can support you. So you know which team is experienced to support you the best, please refer to this overview guide.
The Expedia TAAP site is displaying one price and my confirmation has a different price listed, what should I do?
Please contact your local Account Management Support team.
I have a new team member, where do I find training materials on Expedia TAAP to share with them?
You're in the right place! You can share our step-by-step guides with them to get started.
You can also contact your local Account Management Support team and they will be happy to provide you with training materials, as well as facilitate an in-person or virtual training session.
I need to run a report on all the bookings I have created, what should I do?
We can help with making changes to existing bookings, for cancelations and refunds, or questions prior to making online bookings.
Where do I go for booking support?
Many Expedia TAAP bookings can be managed by yourself online, read how in our step-by-step guides. If you still need help, our Agent Support team is happy to assist you with making changes to existing bookings, for cancelations, and for refunds.
I can't find any availability at the property, what should I do?
All our booking systems show the same availability. Unfortunately, if there's no availability showing on Expedia TAAP then our Agent Support team will also be unable to assist you.
I have a booking without an itinerary number, what should I do?
If you do not have an itinerary number for a particular booking, the Agent Support team will be unable to assist you. Please call your local Account Management Support team to report this issue.
I need to change a name on an existing booking, what should I do?
Most properties and airlines do not accept name changes. Please call Agent Support and we'll check the policies for that specific booking. If you try to make changes, there's a risk that the traveler's booking might be canceled.
My traveler has a post-travel complaint, what should I do?
Please contact Agent Support and describe the reason for the post-travel complaint. Collect as much evidence as possible concerning the complaint as this will assist in our investigation.
I need to confirm a special request with the property, what should I do?
Read our "Adding a special request" and "Contacting a property" guides. If you're still not able to confirm the special request online, you can contact Agent Support who will get in touch with the property for you. Please note the property is not obliged to guarantee any special requests. In addition, please advise the guest to remind the property of the special request at check-in.
The property has no record of a traveler's booking, what should I do?
You can send the confirmation email directly to the property. You can read more about resending the booking confirmation here and contacting the property here. If you’re not having any luck, you can also contact Agent Support who will be able to speak to the property and re-send the confirmation.
What happens if my traveler doesn’t like the accommodation provided by the property and they want to relocate?
If there is a health or safety concern, then Agent Support will help to relocate the traveler. If the traveler wishes to relocate for other reasons, Agent Support will be unable to help. Please look at the guest reviews and star rating before making a booking.
For post-travel complaints, please contact Agent Support and describe the reason for the post-travel complaint. Collect as much evidence as possible concerning the complaint and we'll make sure to thoroughly investigate.
What should I do if the property charges the traveler for something that they are unaware of?
Please double-check with the traveler that the charge was not due to beverages they drank or spa usage, etc. After checking, please call Agent Support with the credit card statement. We can then dispute the unknown charges with the property on your behalf.