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Updated information about policies for November onwards
As COVID-19 continues to affect the travel industry, we wanted to let you know that our current policies will continue until advised otherwise.
As a reminder, our current policies, which apply to bookings across all lines of business made prior to March 20, 2020, are as follows:
Property flexible cancellation policy: Bookings where properties have implemented their own flexible cancellation policies will be converted to refundable in our systems so that you can self-serve online within Expedia TAAP and receive refunds.
Expedia flexible policy: The Expedia flexible policy is being dynamically defined based on current travel restrictions. Bookings that are eligible for the Expedia flexible policy will be converted to refundable in our systems so that you can self-serve online within Expedia TAAP and receive refunds.
Original property cancellation policy continues to apply: Bookings not covered above will retain the properties’ original refundability policy.
| Other Lines of Business | Policy |
| Flight | In most cases, you will receive a flight credit for future travel or a refund if the booking is canceled at least 24 hours before their travel date. |
| Car | Car bookings will receive a full refund, if a car is canceled at least six hours before the scheduled pick-up. |
| Activities | The Expedia flexible policy is being dynamically defined based on current travel restrictions. Activity bookings that are eligible for the Expedia flexible policy will be converted to refundable, or the validity dates of the tickets will be automatically extended. Bookings that are not covered by the Expedia flexible policy will retain the activity provider’s original refundability policy. |
| Insurance | Insurance is non-refundable. |
| Package | As a general rule, the cancellation policy for each individual component (outlined above) will apply. This may vary for packages booked on EU points of sale. |
What do I need to do?
Bookings will be converted in our systems on a rolling weekly basis. On or around every Thursday, please check the status of your bookings with check-in dates within the next two weeks.
As the refundability of booking is updated, you can self-serve any booking that shows as refundable within Expedia TAAP. Where applicable, bookings should be canceled before the check-in date and before any cancellation fee applies. As usual, most refundable bookings have a 24-hour cancellation fee policy, but in some cases this can be longer. Bookings that are canceled inside the cancellation fee policy or are not canceled and result in no-shows will not be refunded.
While the COVID-19 outbreak is posing challenges on an unprecedented scale, we remain committed to keeping you informed in order to improve the experience of the travelers you serve.
Thank you,
Your Expedia TAAP Team