Setting up your payment details with Onyx CenterSource

Important: this article is only applicable to Travel Agency Managers in agencies located in Argentina | Australia | Belgium | Canada | Denmark | Finland | France | Germany | Ireland | Italy | Netherlands | Norway | Spain | Sweden | Switzerland | Thailand | United Kingdom | USA | Vietnam

When your first commission payment is due, our payment provider Onyx will contact you requesting your banking details. Onyx is a payment provider Expedia TAAP uses to pay agency commissions. Do not ignore this email – as you need to submit your bank account details to receive your payment. 

If your agency already has an account with Onyx, you will still need to create an account by following the steps below.

View the video above or see the step-by-step instructions on how to provide your banking details to Onyx.  If you need to speak to Onyx for support, you can reach them by emailing: clientsupport@onyxcentersource.com

1. Register your Onyx account

   Once a commission payment is due, Onyx will send you an email. Click the link in the email to begin your account setup.

2. Create your Onyx password and access your account

   The first time you access the Onyx site, you must click ‘Need your Username or password? Add the same email address you used when registering with Expedia TAAP.

   Shortly after you’ll receive an email from Onyx. Use the link in the email to create your new password. Once this is done, you can access your account.

   

3. Provide your banking information

   Visit the Onyx site and use your newly created credentials to log in. After accessing your account, your agency profile is shown. Navigate to the ‘Current Payment Method’ section.

   Complete all the information requested. Note that it’s recommended you select your preferred payment method as ‘electronic payment’. For some countries, the option to be paid by check is not available.

   

4. Ensure your account holder’s name matches your agency’s legal name.

   If a commission payment needs to be made by check, the account holder’s name needs to match the legal name. Checks are made payable to the legal name only.

   If the account name and the legal name are different, you will need to provide Onyx with legal documents that prove the connection between both entities.

5. Submit changes

   Once the information is completed, press ‘Submit’. Your new information is submitted to Onyx who will review it. If there is an information mismatch, you will be asked to provide additional information. Once all details are confirmed, you will start receiving your commission payments automatically via bank transfer.