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Account management support


We can help with signups, logins, marketing fee and other program related inquiries.

Agent support


We can help with making changes to existing bookings, for cancellations and refunds, or questions prior to making online bookings.

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  1. TAAP Academy
  2. Step-by-step guides

Step-by-step guides

Get started with our quick and easy guides

Making bookings

  • Booking a hotel
  • Booking a vacation rental
  • Searching for Package Rates
  • Finding B2B rates
  • Leveraging Dynamic Compensation
  • Booking a bundled package
See all 11 articles

Managing bookings

  • Using the Virtual Agent
  • Modifying a property booking
  • Canceling a property booking
  • Resending the booking confirmation
  • Printing a booking receipt
  • Managing a Vrbo booking
See all 13 articles

Leveraging reporting

  • Using the Itinerary Report
  • Using the Compensation Report

Getting additional support

  • Getting additional support

For Travel Agency Managers only

  • Inviting agents to join my account
  • Managing and suspending agents
  • Submitting my tax form
  • Downloading the Monthly Compensation Statement
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