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Account management support


Assistance with registration, login, commission, and report inquires.

Agent support


Assistance making changes to existing bookings, cancellations and refunds, or questions prior to making online bookings. Live Agent chat *NEW* Faster service – Assistance with existing bookings.

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  1. TAAP Academy
  2. Step-by-step guides

Step-by-step guides

Get started with our quick and easy guides

Making bookings

  • Generating a quote
  • Booking a property
  • How to use vouchers or promotional codes when making a reservation
  • Book a property and pay later with deferred payment
  • Leveraging dynamic commission
  • Booking package rates
See all 16 articles

Managing bookings

  • Modifying a property booking
  • Modifying property bookings made with deferred payment
  • Using the virtual agent
  • Canceling a property booking
  • Canceling a car hire or airport transfer
  • Resending the booking confirmation
See all 16 articles

Leveraging reporting

  • Using the Itinerary Report
  • Using the Commission Report

Getting additional support

  • Getting additional support
  • Live agent chat
  • Contacting a property

For Travel Agency Managers only

  • Inviting agents to join my account
  • Managing and suspending agents
  • Submitting my tax form
  • Setting up your payment details with Onyx CenterSource
  • Submitting your banking information with Hyperwallet
  • Downloading the Monthly Commission Statement
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