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Account management support


We can help with sign ups, logins, marketing fee and other program related inquiries.

Agent support


We can help with making changes to existing bookings, for cancellations and refunds, or questions prior to making online bookings.

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  1. TAAP Academy
  2. Step-by-step guides

Step-by-step guides

Get started with our quick and easy guides

Making bookings

  • Generating a quote
  • Booking a property
  • Booking a vacation rental
  • Booking package rates
  • Finding B2B rates
  • Leveraging dynamic commission
See all 14 articles

Managing bookings

  • Live agent chat
  • Using the virtual agent
  • Modifying a property booking
  • Canceling a property booking
  • Canceling a car hire or airport transfer
  • Resending the booking confirmation
See all 15 articles

Leveraging reporting

  • Using the Itinerary Report
  • Using the Commission Report

Getting additional support

  • Getting additional support

For Travel Agency Managers only

  • Inviting agents to join my account
  • Managing and suspending agents
  • Submitting my tax form
  • Setting up your payment details with Onyx CenterSource
  • Submitting your banking information with Hyperwallet
  • Downloading the Monthly Commission Statement
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